Frequently asked questions
Merchants Account
How do I set up a Smartpay merchant account?
It's really easy! Click on 'GET STARTED' on the home page and follow the instructions to register your account. After setting up your account, you will receive a confirmation email.
What documents are required to complete my registration?
Username and password is all you need to complete your registration on the Merchant Portal. Your email address will serve as you USERNAME, and you will be prompted to set up a PASSWORD of your choice. Your login details will be confirmed by our Merchant Support & Customer Success teams. For full access and merchant registration, see below
Can I proceed with Merchant registration if I do not have the Corporate Affairs Commission (CAC) or business name documents?
No, you will require CIC, CAC 2 and CAC7 to complete the process. Full KYC documentation and risk assessment will be completed before your Merchant registration is completed and your service/s activated on the portal
Do i need any form of identification?
Yes, Federal Government valid identification card
What do I do after registering a Smartpay merchant?
Log into your merchant account to view/manage your transactions. You will be able to set up your different services (think of it like an 'app') and complete the service configuration
Is there a limit on the maximum transaction amount for a merchant?
No
How do i get settled?
You will specify your nominated settlement bank account details during the Merchant registration process. The Merchant settlement account is fully configurable on the Merchant Portal and your user access allows you to change your nominated settlement account according to your business requirements
What is settlement duration
T+1 and Instant settlement (for direct bank debit and card payments)
Forgot password?
Kindly click on the forgot password, input your email address a link will be sent to your email to retrieve your password.
Customers Account
How many mediums of funding?
Three
What are the mediums of funding?
Bank, Airtime and Card
What are the requirements for bank funding?
Your account number and pin
What are the requirements for card funding?
Your card number, cvv and pin
What are the requirements for airtime funding?
Your phone number
What is the credit duration after payment is made? /How long does it takes to get funded?
Instant.
Is there a limit on the maximum funding?
Yes, the limit will adviced by merchant. Your transfer limited is also determined by the restrictions you have set your nominated personal bank account settings. This can be changed by calling your bank to adjust the transfer limit.
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